Privacy and Cookies Policy
Privacy and Cookie Policy
At www.alexpastrana.com, operating under the registered company Matambo Productions LLC, we are committed to protecting the privacy of our users and ensuring the security of personal and financial information. This Privacy Policy describes how we collect, use, store, and protect the information provided through our website, which has been developed on the Wix platform.
Information We Collect
We collect personal information when users interact with our website, purchase products or services, or subscribe to our lessons and courses. The information we may collect includes, but is not limited to:
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Personal data, such as name, email address, and billing address.
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Payment-related information, such as credit or debit card details.
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Website usage data, such as browsing activity and purchase history.
Use of Information
We use the collected information for the following purposes:
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To personalize user experience and provide relevant content and recommendations.
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To securely process payments through our WixPayments platform.
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To send email notifications related to course purchases, updates, and other services by Alex Pastrana.
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To comply with our legal obligations and respond to requests from competent authorities.
Cookies
Our website uses cookies to enhance user experience and provide personalized content. Cookies are small files stored on your device that allow us to remember your preferences and activities on the site. You may choose to accept or decline cookies when accessing our website. However, rejecting cookies may affect certain functionalities of the site.
Data Security
The security of your information is our priority. We use WixPayments, a secure payment platform, to process all financial transactions. WixPayments is fully encrypted and complies with the highest security standards to protect our users' personal and financial information.
Additionally, all transactions made through WixPayments are securely processed using advanced encryption technology (SSL/TLS). This ensures that your payment details, such as credit or debit card information, are protected throughout the payment process. Matambo Productions LLC does not store or have access to your payment details; these are processed exclusively through WixPayments.
Wix Platform
This website has been developed and is hosted on the Wix platform, which has implemented security measures to protect user information and ensure compliance with applicable legal regulations. Wix also provides tools for cookie management and privacy policy implementation, facilitating compliance with regulations such as CCPA and GDPR.
Sharing Information with Third Parties
We do not sell or rent your personal information to third parties. We only share your information with trusted third-party service providers, such as payment processors (WixPayments), who are responsible for processing transactions and ensuring payment security. These providers are required to comply with strict privacy and security policies.
Your Rights Over Your Information
Under applicable privacy laws, you have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, you can contact us at: alexpastrana@alexpastrana.com. We will respond to your requests within the timeframes established by law.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with the updated date. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at: alexpastrana@alexpastrana.com.
Refund or Return Policies
Refund and Return Policy
This policy applies to all products and services offered on our website, including digital courses. We strive to provide the best possible experience for our customers while also protecting the integrity of our content.
Digital Products (Online Courses)
Refund Guarantee Period:
We offer a 7-day refund period from the date of purchase.
Conditions:
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Refunds will only be processed if it is proven that the course was inaccessible or clearly did not match the advertised description.
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If the user has downloaded, consumed, or completed most of the course content, we reserve the right to deny the refund request.
How to Request a Refund
1. Submit a Request:
The customer must contact us via our support email: alexpastrana@alexpastrana.com or through the contact form on our website.
2. Required Information:
The request must include proof of payment or purchase details (name, email used for the purchase, purchase date, and order or invoice number, if available).
3. Request Evaluation:
Each request will be reviewed individually. If approved, the refund will be issued through the original payment method.
4. Processing Time:
Refunds may take up to 15 business days to reflect in the customer’s account, depending on the payment gateway or banking entity.
Exceptions
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Refund requests will not be processed if submitted after the established refund period.
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Refunds will not be granted for issues related to device settings or internet connection limitations on the user's side.
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Promotions, special discounts, or products purchased with gift codes may have specific refund conditions, which will be specified at the time of purchase.
Contact
If you have any questions or need more information, please reach out to us at alexpastrana@alexpastrana.com or visit the Contact section on our website.
Acceptance of the Policy
By purchasing any product or service on our website, you agree to the terms and conditions outlined in this Refund and Return Policy.
(Last updated: January 1, 2025)
Customer Disputes and Chargebacks
Customer Disputes
At Matambo Productions LLC, operating through www.alexpastrana.com, we are committed to providing high-quality service and meeting our customers' expectations. However, if a dispute arises regarding our services, products, payments, or any other matter, customers may submit their complaint or dispute following the process outlined below:
Dispute Notification
If a customer believes there has been an error, fraud, incorrect transaction, or dissatisfaction with our services, we request that they notify us in writing at alexpastrana@alexpastrana.com within 60 days of the incident that led to the dispute. The notification must include all relevant details, such as the transaction in question, the reason for the dispute, and any supporting documents that may help resolve the issue.
Internal Dispute Resolution
Once we receive the dispute notification, our customer support team will review the details and take the appropriate measures to resolve the issue. We are committed to responding within a reasonable timeframe and working towards a fair and amicable resolution for both parties.
Use of Alternative Dispute Resolution (ADR) Methods
If we are unable to resolve the dispute internally within a reasonable timeframe, both parties agree to attempt mediation or arbitration before pursuing legal action. These alternative dispute resolution methods will be subject to the laws of the State of New Jersey (NJ).
Jurisdiction and Applicable Law
Any dispute related to the use of www.alexpastrana.com or the services offered by Matambo Productions LLC shall be governed by the laws of the State of New Jersey (NJ), USA, without regard to conflict of law provisions. By using this website, the customer agrees that any dispute shall be resolved under the exclusive jurisdiction of the courts located in New Jersey (NJ).
Refund and Cancellation Policy
Requests for refunds or cancellations are subject to our payment and subscription policy, as outlined in the terms and conditions of use on our website. Disputes related to refunds or charges must be submitted following the notification procedure described above.
Exceptions
Notwithstanding the above, Matambo Productions LLC reserves the right to reject disputes that we consider fraudulent, malicious, or outside the scope of our policies and procedures.
Chargeback Policy
At Matambo Productions LLC, operating through www.alexpastrana.com, we are committed to providing high-quality services and a satisfactory customer experience. However, we understand that payment or transaction-related issues may arise. This chargeback policy outlines the procedures we follow when a customer disputes a charge on their account.
Chargeback Procedure
If you decide to dispute a charge made on our platform, we ask that you first contact us directly at alexpastrana@alexpastrana.com to attempt to resolve any issues in a friendly and efficient manner. Our customer support team will review the case and work with you to find a satisfactory solution.
Timeframe for Disputes
If we are unable to resolve the dispute directly and you choose to initiate a chargeback through your bank or payment provider, we request that you do so within 30 days of the disputed transaction. Chargebacks outside this timeframe may not be accepted, and we reserve the right to take the necessary actions to protect our interests.
Chargeback Resolution
If a chargeback is initiated, Matambo Productions LLC will investigate the request and provide the bank or payment provider with all relevant documentation and evidence supporting the legitimacy of the transaction and the proper delivery of the service. This may include prior communications, payment records, service delivery details, and any other relevant materials that support our position.
Consequences of Unjustified Chargebacks
If a chargeback is determined to be unjustified, we reserve the right to:
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Block access to our services and products for the customer who initiated the chargeback.
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Hold the customer responsible for any associated costs and fees, including chargeback processing fees, which will be charged directly to the customer.
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Take legal action to recover outstanding funds and protect our business interests.
Preventing Chargebacks
To avoid chargebacks, we encourage our customers to maintain clear and open communication with our customer support team in case of any concerns or issues regarding a transaction. We are fully committed to resolving any problem before a chargeback becomes necessary. If you have any questions about charges or transactions, please contact us immediately.
Compliance with Payment Providers
Disputes and chargebacks are subject to the policies and regulations of the payment providers we use, such as WixPayments. WixPayments securely processes all transactions and is regulated by applicable legal standards, including the chargeback policies of banking entities and credit card networks (Visa, MasterCard, etc.). As part of this process, we provide all necessary documentation and comply with the procedures established by payment providers.
Applicable Law
Any dispute related to chargebacks shall be governed by the laws of the State of New Jersey (NJ), USA, and any legal action regarding chargebacks will be handled under the jurisdiction of the courts in New Jersey (NJ).